Frequently Asked Questions

What is the difference between a Magenta photo session and a Magenta Flash photo session?
The Magenta Photo Session gives you access to our wide variety of costumes and accessories. You can choose from among our 7 coloured backdrops, including the classic white backdrop. This photo session allows us to be creative with different lighting and framing options.

The Magenta Flash Photo Session is a shorter session in a fun and unique setting. These photo booth-style photos are taken against a white backdrop from the waist up with specific lighting and framing. Exclusive Magenta Flash accessories and props are available to make your instant photos fun and personalized!

Do I have to make an appointment?
Yes. You can do so by calling the studio of your choice or by clicking the "Book An Appointment" link at the bottom of this page.

How long does a session last?
A photo session can last from 10 to 60 minutes, depending on the type of session you select. The time spent in-studio (or on location for Magenta Mobile Sessions) also includes a 15-minute consultation period prior to the photo session. Some sessions and packages include a viewing of the resulting photos, which takes place immediately after the shooting.
Magenta Photo Session15 minutes45 minutes60 minutes
Magenta Flash Photo Session15 minutes10 minutes30 minutes / Online
"My Professional Image" Package15 minutes20 minutes60 minutes
All Other Packages15 minutes45 minutes60 minutes
Magenta Mobile Session15 minutes60 minutes60 minutes / Online

How many shots will the photographer take?
The number of photos taken varies by session type. Rest assured, Magenta photographers will take as many shots as necessary so that you have an excellent final selection!
Magenta Photo Session50-75
Magenta Flash Photo Session35-50
"My Professional Image" Package35-50
All Other Packages50-75
Magenta Mobile Session35-50

When can I see my photographs?
Most of our photo sessions include a Viewing & Ordering session immediately following your session. For Magenta Flash photo sessions, you will have a viewing session or be sent an e-mail with a link to an online Photo Album within 1 business day.

How long does it take for me to obtain my photographs?
Depending on the type of photo session, digital photos can be delivered anywhere between 1 and 7 business days, and other photo products in 15 business days. If you are eager to receive your products, you may take advantage of our Rush Delivery service.
Magenta Photo SessionWithin 7 business days
Magenta Flash Photo SessionWithin 1 business day
"My Professional Image" PackageWithin 1 business day
All Other PackagesWithin 7 business days
Magenta Mobile SessionWithin 7 business days

How can I prepare myself for my session and what do I have to bring with me?
At Magenta, we opt for natural and dynamic poses that are true to you. We therefore suggest you bring clothing that both reflect your style and that you feel comfortable in.

Style your hair and do your make-up how it suits you best. Do not hesitate to bring your favorite objects, whether it is a toy or a musical instrument. These little extras will render your session even more personalized!

For baby sessions we ask that you be sure to feed your baby beforehand. Bring something to comfort your baby, like a favourite toy or blanket, and a change of clothes in case of little accidents. Also be sure to moisturize your babyís skin before arrival to avoid dry patches.

For child sessions we allow you to bring a snack should your child become hungry at any time. We have videos and toys in our studios to help entertain them while you attend your viewing.

For pet sessions, be sure to walk your pet before your appointment. Bring some treats and some of their favourite toys. Dogs must be leashed at all times (except during the photo session) other animals should be held in the arms of the owner. Because your petís claws can easily damage our hand-painted backdrops, we thank you for doing a nail clipping before the session.

Please make sure to measure your walls at home prior to your photo session so you have all the information you need on hand at your appointment for framing purchases.

Are there any types of clothing to avoid?
Thin stripes and checkered patterns are to be avoided, since these patterns may interfere by causing image distortion.

Can I bring my pet along?
Of course! Pets are more than welcome at Magenta. Please note that there are allotted times for sessions with animals. These are limited to certain days of the week in order to protect the infants that visit our studio daily from the risk of allergy. For appointment availabilities, please contact the studio nearest you for further information.

Do you do wedding photography?
Absolutely! We do in-studio wedding photography in all our studios. We also have our Magenta Mobile service for on-location wedding photography. For more information, click here.

I would like a career with Magenta. How shall I proceed?
Check the "Careers" section of our website. Magenta is a dynamic company in full expansion with numerous opportunities for growth.

How are the photographs processed and developed?
All Magenta photographs are processed and developed in our professional in-house Magenta laboratory, by qualified technicians equipped with cutting edge technology. The photographs are developed on professional grade photo paper.

Can I obtain black-and-white photographs, sepia and color?
Of course! We have a complete range of photo enhancements including: black-and-white, sepia, bronze, retro, various Magenta-created processes, as well as our colorization service. Please refer to the "Services" section of the website for further details.